That tells us the issue is on our side. Email [email protected] and include:
Your full name and the email on your OS BENEFiTS account
A screenshot of the error message
What device and browser you're using (for example, iPhone / Safari)
If you're a manager writing in on behalf of an employee, include their name and account email too — that's exactly what our team needs to look into it.
We know enrollment is time-sensitive, so these get priority. If your enrollment window is closing soon, mention that in your email and we'll make sure your spot is protected.