Troubleshooting
Fixes for pages that won't load, enrollment issues, and other dashboard hiccups — and how to reach our team fast when something needs a closer look.
5 articles
- I'm stuck in enrollment — the Next button is missing or grayed outAlmost there — and we don't want a missing button to be the thing that stops you.
- The enrollment page shows an error or my plans won't loadIf you open enrollment and hit an error message — or the Select Your Health Plan step won't load any plans — the page wasn't able to pull your plan…
- My plan, dependents, or add-ons aren't showing on the review pageYou picked your coverage — but the Review and Confirm page doesn't show it. Maybe dental and vision are missing, or a dependent you added isn't listed as covered.
- A page on my dashboard won't load or isn't workingIf a page on your OS BENEFiTS dashboard is blank, frozen, showing a "page not found" error, or the buttons just won't respond — here's the fastest path to a…
- I already submitted my enrollment — can I still make changes?Yes! As long as your open enrollment window is still open, you can go back into your enrollment and adjust anything — add dental or vision, fix a dependent, or…