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A page on my dashboard won't load or isn't working

If a page on your OS BENEFiTS dashboard is blank, frozen, showing a "page not found" error, or the buttons just won't respond — here's the fastest path to a fix.

One quick thing to try first

Open the dashboard in Chrome or Safari, clear your cache, and reload. If you're on a work computer, try a personal device instead — some workplace networks block parts of the dashboard.

If the page still won't work

One attempt is enough — if it didn't fix it, the issue likely isn't your browser. Email [email protected] with:

  • Your full name and the email on your OS BENEFiTS account

  • Which page isn't working (or the web address at the top of your screen)

  • What you see: blank page, error message, or buttons that won't respond

  • A screenshot, if you can

Prefer to talk it through? You can also call us at (866) 486-8242, Monday–Friday, 8am–9pm EST. We'll take it from there and follow up by email once it's resolved.

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