Keeping your employee roster accurate ensures the right people have coverage — and that you're not paying premiums for team members who have moved on. Here's how to complete your roster audit when you receive a reminder from us.
What is a roster audit?
A roster audit is a quick review of your team list to confirm it matches reality: everyone currently employed is on it, and anyone who has left has been removed. In hospitality, teams change fast — a regular audit keeps your benefits (and your invoice) in sync with your actual staff.
How to complete your audit
Log in to your OSB Dashboard
Go to Manage Employees and review your full team list
Check for three things:
Departed employees still on the list — these need to be terminated so coverage and billing end correctly
New hires missing from the list — add them so they can enroll once their waiting period is met
Outdated details — employment status, class, or contact info that has changed
Make any updates, or email [email protected] with your changes and we'll process them for you
Why it matters
Departed employees left on the roster mean premiums you don't need to pay — and terminations processed late are harder to correct
Missing new hires can delay an employee's coverage start
An accurate roster makes renewal season dramatically smoother
A few minutes each month keeps everything clean. If nothing has changed since your last audit, you're done — no action needed.
Questions about your roster?
Email: [email protected]
Call: (866) 486-8242
Hours: Mon–Fri, 8am–9pm EST