Here's how billing works for your company's benefits — when you're invoiced, what you're paying for, and how to keep your payment details current.
How billing works
Your company is billed monthly for your team's coverage on a fixed billing schedule — the same cadence every month, so it's easy to plan around. Your invoice reflects:
The premiums for each enrolled employee's selected plan(s)
Your employer contribution and each employee's contribution, based on the contribution tiers you set during benefits setup
Your payment method is charged automatically using the details you set up during the Benefits Setup Wizard.
Keeping your invoice accurate
Your invoice is only as accurate as your roster. Processing terminations promptly and completing your monthly roster audit are the two best ways to make sure you're never billed for someone who has left your team. If a charge looks off, the roster is the first place to check.
Updating your payment method
Need to change the card or account on file? Email [email protected] and we'll get it updated securely.
What if a payment fails?
If a payment doesn't go through, reach out to us right away so your team's coverage isn't disrupted. We'll work with you to update your payment details and bring the account current.
Questions about an invoice or a charge?
Email: [email protected]
Call: (866) 486-8242
Hours: Mon–Fri, 8am–9pm EST