Skip to main content

My plan, dependents, or add-ons aren't showing on the review page

You picked your coverage — but the Review and Confirm page doesn't show it. Maybe dental and vision are missing, or a dependent you added isn't listed as covered.

First, take a breath: this is a display and syncing issue we can fix. It does not mean your family or your coverage choices have been dropped.

One quick thing to try first

Use the Back button inside the enrollment flow (not your browser's back button) to return to the step where you made the selection, and confirm it's still checked. Then move forward again to the review page.

If it's still missing

Please don't submit your enrollment yet. Email [email protected] with:

  • Your full name and the email on your OS BENEFiTS account

  • What's missing (for example, "I selected dental + vision but they're not on my summary" or "my daughter isn't showing as a covered dependent")

  • A screenshot of your review page

Our team will verify your selections on the back end and confirm everything is captured correctly before you finalize — so what you chose is exactly what you get.

Did this answer your question?