Having trouble getting into your OSB Dashboard, or stuck on a page that won't cooperate? Here's how to get unstuck.
How logging in works
The OSB Dashboard uses a magic login link instead of a password. Go to dash.osbenefits.co, enter your email address, and you'll receive an email with the subject line "Your Magic Login Link." Click the yellow "Login to Dashboard" button in the email to access your account.
I didn't receive the login email
Check your spam or junk folder — magic link emails sometimes land there
Make sure you're using the email address your employer has on file for you (often the one you were hired with). If you're not sure, ask your manager or HR contact which email is on your record
Wait a minute or two and request a fresh link — they can take a moment to arrive
My login link expired or doesn't work
Magic links expire for security, so use them soon after they arrive. If your link has expired, just head back to dash.osbenefits.co and request a new one — the newest link is always the one to use.
A page is stuck, blank, or won't let me continue
If a page in the dashboard isn't loading or a form won't let you proceed:
Refresh the page — your enrollment progress saves automatically as you go, so you won't lose your work
Try a different browser (Chrome, Safari, Firefox) or an incognito/private window
If you're on your phone, try a computer — or vice versa
Still stuck? Email [email protected] with a quick description of what you were doing and a screenshot if you can grab one — that helps us fix it fast, both for you and for everyone else.
Need a hand getting in?
Email: [email protected]
Call: (866) 486-8242
Hours: Mon–Fri, 8am–9pm EST
Chat: TouchCare Portal