It's completely normal to want peace of mind about your coverage — whether you're heading to a doctor's appointment or simply doing a routine check. Here are the easiest ways to confirm your benefits are active and what to do if something doesn't look right.
Check Your Coverage in the OSB Dashboard
The fastest way to confirm your coverage is through your OSB Dashboard.
OS BENEFiTS uses a magic link login — no password needed. Here's how to get in:
Go to the OSB Dashboard login page
Enter your work email address and click Send Login Link
Check your inbox for an email with the subject line "Your Magic Login Link" — click the yellow Login to Dashboard button
Once logged in, navigate to the Benefits section
Select your active plan to see your coverage status, effective date, and plan details
If the magic link email doesn't appear in your inbox, check your spam or junk folder. The link is single-use and expires quickly — request a new one if needed.
Common Reasons Coverage May Not Appear Active
You're still within a waiting period (e.g., your plan activates on the first of the month following your start date)
Your enrollment was not fully submitted — return to your dashboard to confirm
You're enrolled, but your effective date hasn't arrived yet
An outstanding premium payment may be holding up activation
What to Do If Your Coverage Looks Wrong
If your dashboard shows something unexpected or your coverage isn't showing as active, reach out to our Support Team — we'll sort it out quickly:
Email: [email protected]
Call: (866) 486-8242
Hours: Mon–Fri, 8am–9pm EST
Chat: TouchCare Portal