Your ID cards are your key to using your benefits — here's where to find each one, and what to do if you need your coverage details before your card arrives.
When will my cards arrive?
Physical ID cards are mailed to your home address and typically arrive within 7–10 business days after your coverage effective date. Make sure the address on file in your OSB Dashboard is current so your cards reach you.
Please note: ID cards are not currently available to view or download in the OSB Dashboard.
Your medical ID card
Your medical ID card arrives by mail and includes your member ID number, your plan name, and the contact information you'll need at the doctor's office or pharmacy. Present it at any visit or when filling a prescription.
Need your member ID, carrier information, or proof of coverage before your card arrives — or need a replacement card? Email [email protected] and we'll get you what you need, including documentation that lists any covered dependents.
Your dental and vision cards (digital)
Your dental and vision ID cards are digital and live in the Delta Dental app — one account covers both cards. To register:
Visit Delta Dental to register
Enter your contact information and create a username and password
Click "Register" — you'll receive a verification code by email
Enter the code to access your account and view or print your ID cards
You and any adult dependents can register with or without an ID number. Having trouble registering? See our article "Delta Dental isn't finding my information — what should I do?"
Common questions
Who is my insurance carrier? OSB plans don't have a traditional insurance carrier (like Blue Cross, Aetna, or Cigna) — your plan is administered by Staff Benefits Management & Administrators (SBMA) and uses the PHCS by MultiPlan provider network for in-network care. If a provider's office asks who your insurance is, give them PHCS/MultiPlan — that's the network they'll recognize. See Who is my insurance carrier / plan administrator? for more detail. Need your carrier name in writing for a provider's office before your card arrives? Email us and we'll send it over.
Are my dependents on my card? Covered dependents are included under your plan. If a provider or pharmacy needs documentation listing a spouse or child by name, we can provide it — just reach out.
Need help with your ID cards or member information?
Email: [email protected]
Call: (866) 486-8242
Hours: Mon–Fri, 8am–9pm EST