Your ID cards are your key to using your benefits — here's where to find each one, and what to do if you need your coverage details before your card arrives.

Physical ID cards are mailed to your home address and typically arrive within 7–10 business days after your coverage effective date. Make sure the address on file in your OSB Dashboard is current so your cards reach you.

Please note: ID cards are not currently available to view or download in the OSB Dashboard.

Your medical ID card arrives by mail and includes your member ID number, your plan name, and the contact information you'll need at the doctor's office or pharmacy. Present it at any visit or when filling a prescription.

Need your member ID, carrier information, or proof of coverage before your card arrives — or need a replacement card? Email [email protected] and we'll get you what you need, including documentation that lists any covered dependents.

Your dental and vision ID cards are digital and live in the Delta Dental app — one account covers both cards. To register:

You and any adult dependents can register with or without an ID number. Having trouble registering? See our article "Delta Dental isn't finding my information — what should I do?"

Who is my insurance carrier? Your plan and carrier details are listed on your medical ID card and in your plan documents. All OS BENEFiTS medical plans use the PHCS network for in-network care. If you need your carrier name for a provider's office before your card arrives, email us and we'll send it over.

Are my dependents on my card? Covered dependents are included under your plan. If a provider or pharmacy needs documentation listing a spouse or child by name, we can provide it — just reach out.

Need help with your ID cards or member information?